Description:

Mammotome associates know that every moment matters when it comes to advancing breast cancer diagnostics and surgical solutions. When you come to work at Mammotome, you’re collaborating with a global team of engineers, designers, communicators, strategists, and specialists to improve patient outcomes. If you want to be inspired to grow every day, join our diverse, hardworking, high-performing team.

 

Be part of a company that’s a trusted leader in breast cancer diagnostics and support products you can feel passionate about!

 

Mammotome is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

 

The Service Engineer will improve the post-purchase experience of clinicians supporting breast cancer patients throughout North America in this critical role within Service. You will champion continuous improvement throughout service operations, be a key contributor to EU & APAC service projects, and serve as the technical expert on aftermarket support for Mammotome capital products.

This position is hybrid though will be onsite at our Cincinnati, OH facility as business needs require.

 

All the responsibilities we will trust you with:

  • Identifies service requirements and works with R&D and Manufacturing during development to ensure delivery of a serviceable product that yields a cost-effective service operation

  • Develops service training, service manuals, and other required documentation to support the service business

  • Provides technical support to customers and worldwide service centers

  • Monitors service performance, analyzes results, recommends product improvements, and implements service process improvements

  • Uses appropriate statistical techniques to improve processes.

  • Write formal reports dealing with both technical & business implications

  • Represent service in new product development

  • Assist in the monitoring and evaluation of third-party providers

  • Oversee Service Department Calibration Program

  • Interface with customers to assist in defect reporting and resolution

  • Other duties as assigned

About Mammotome:

At Mammotome, our expertise and compassion for breast care makes us the indispensable partner to physicians, clinicians, and patients. As an operating company of Danaher Corporation, our global team of engineers, designers, communicators, strategists, specialists, and breast cancer survivors is committed to developing and distributing breakthrough technologies in breast care. With over 25 years as a trusted leader, we boast a comprehensive range of products that create better outcomes in breast care and provide physicians, clinicians and patients with educational resources that guide their journey. Our drive for innovation is rivaled only by our compassion for the people we serve, from the clinicians and surgeons who demand consistently precise solutions, to the patients and families seeking peace of mind. Headquartered in Cincinnati, OH, the Mammotome brand is sold in over 50 different countries throughout the world. We firmly believe that our employees drive the company’s success, and strive to provide an environment that offers challenging, stimulating and financially rewarding opportunities. Our associates know that every moment matters when it comes to advancing breast care diagnostics and surgical solutions. As an employee of our organization, you will be consistently challenged to deliver your best, and we’re passionate about retaining, developing and recruiting highly qualified and diverse candidates.

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