Description:

Functional Title – Lead Analyst, Production Services Application Support

BNY Mellon Corp Tech provides global solutions tailored to meet our clients’ unique needs to help enhance the management, administration and oversight of their entire investment process and deliver the tools they need to expand their ability to process, monitor and measure investment data from around the world.

Corp Tech Production Services own some of the most critical responsibilities at BNY Mellon. To ensure these responsibilities are met, our team members need to exhibit ownership, accountability, and an eagerness to learn. As a member of our team, you will have a lead role in contributing to the success of a suite of applications supporting BNY Mellon’s Human Resources, Finance, Risk, Compliance, Regulatory, Legal and Corporate Treasury functions. If you like learning how applications work and fixing problems using your engineering skills, you are going to love our team.

Role Description:  

  • Assists in maintaining and supporting applications and their operating environments.
  • Responds to alerts and follows standard procedures and documentation for issue resolution.
  • Monitors applications and respond to incidents.
  • Perform routine health checks and validations after changes or significant incidents.
  • Perform diagnostics and troubleshooting for more complex issues.
  • Escalate to second level application or infrastructure support when necessary.
  • Implement automation for routine tasks.
  • May mentor or provide guidance for junior team members.
  • Contributes to the achievement of related teams' objectives.

Requirement:

  • Bachelor's degree in computer science or a related discipline, or equivalent work experience required.
  • 4-6 years of experience in applications support or production environment required.
  • Solid Incident management experience, who could play a role of SIO (Senior Incident Officer) to drive major incidents end to end.
  • Good exposure to monitoring / automation tools.
  • Experience working with Unix/windows environment and preferably scripting or relevant experience to help with basic automation initiatives.
  • Flexible to work during weekends and late shifts with an option to cover late shifts from home with our flex remote model.
  • Good Management (3+ years) experience working with a global team. (applicable only Support Lead open position)  
  • Change Management experience for contributing towards our Change Advisory Board (Handy).
  • Experience in the securities or financial services industry is a plus.

About BNY Mellon:

Together, we are more. For over 230 years BNY Mellon has evolved globally, opening new doors and making history. From our products and services to our work in and commitment to diversity, equity, inclusion and addressing critical Environmental, Social and Governance (ESG) issues that impact our world, we continue to set new standards among our peers. As a global leader we provide the platform, the programs, the benefits and the opportunity for you to do more. Together, our opportunity for positive impact is limitless. Who We Are Defines How We Move Ahead In today's complex financial world, we must explore each challenge by approaching it from multiple perspectives. Our enduring ambition is to build the best global team—one that embraces different perspectives, backgrounds and experiences. Diversity and inclusion are our differentiating strengths that ensure we continue to advance the future. Cultivating an Inclusive Culture We believe that creating an inclusive culture requires collective action and shared responsibility. We do this by listening to, challenging and learning from each other. We set goals with specific targets that prioritize diversity and inclusion throughout the talent life cycle, from recruitment and development to retention and advancement. And we speak out on the important issues that affect our employees, and society at large. Today, 1 in 4 of our employees participates in our Employee Resource Groups (ERGs), working together to create the conditions that ensure employees of different ages, gender, sexual orientation and identity, race and ethnicity, ability and our veterans are positioned to succeed and deliver more—for clients, investors, stakeholders and each other. One door opens many doors To build our team and unlock the strength in our diversity, we are expanding our talent networks to include more Historically Black Colleges & Universities, community colleges, diverse professional, student and veteran associations, networks, nonprofits and community organizations. Meeting You in Your Life Moments Here, you’ll find a supportive work environment with a holistic approach to wellbeing that allows you to be your personal and professional best. We respect our employees as unique individuals and provide the flexibility you need to achieve success throughout the different stages of your life. Recent Awards ● Fortune Magazine’s 2020 World’s Most Admired Company's ● CDP’s Climate Change ‘A List’ ● Best Places to Work for Disability Inclusion, Disability:IN and the American Association of People with Disabilities (AAPD), 2021 ● Corporate Equality Index, Human Rights Campaign Foundation, 2021 ● Bloomberg’s Gender Equality Index (GEI), 2021 and 2020 ● Hong Kong LGBT+ Inclusion Index Gold Standard, 2021 ● Winning "W" Company for 20%+ Women on Board of Directors, 2020

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