The Writer II is responsible for contributing to the development and publication of timely and accurate content using the Oracle Service Cloud Knowledge Management System (CoPilot) authoring tool and other mediums. This position enables the success of internal stakeholders by helping them quickly acquire the knowledge they need to successful perform their assigned roles. The Writer II takes content from a variety different functional groups across Charter to synthesize and produce written content that is simple, easy to understand, and interesting to read.
The Writer II supports other team members and the design teams by providing copy editing and peer reviews of learning interaction content. This position will collaborate with the Learning Experience team to ensure internal standards and design principles are incorporated into the review process for consistency and accuracy. The Writer II performs research within the organization to fact check content accuracy and to provide the most up to date information as well as to fix any grammatical mistakes or potentially libelous material. This position will track changes made and provide a walk through for the team members to understand all changes for future work efforts.