Description:

JOB SUMMARY

The Operational Effectiveness Analyst II typically spends 85% of their time listening to and analyzing calls for the Residential, Small/Medium Business, Mobile and Sales lines of business to support targeted call analysis and develop presentations to convey these findings. The Level II Analyst will analyze patterns, identify, and align insights with speech studies while documenting findings, insights, and trends. the Level II Analyst will also utilize speech analytics to identify and download calls for targeted purposes such as operational effectiveness, customer effort, legal, risk, or quality control. The analysis will be used to identify the issues, recommendations for resolution, and associated cost and benefit.

About Spectrum:

Charter Communications, Inc. (NASDAQ:CHTR) is a leading broadband connectivity company and cable operator serving more than 32 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice. Please come meet the representatives from the Customer Operations line of business at Charter. We bring with us a variety of opportunities in Project Management, Program Management, Human Resources, Software Development, Operational Effectiveness, Training Delivery and Customer Service Leadership. Please stop by booth #24 to learn more!

How To Apply

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