Description:

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. 

 We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

 

Who we want –

Goal-oriented orchestrators. People who can effectively coordinate and focus the work of skilled employees toward an important goal, prioritizing to the right activities that lead to success.

Talent developers. Growth-oriented managers who recruit and hire top-performing talent and prioritize the development of their team members.

Compliance-focused orchestrators. Managers who carefully oversee people, processes, and deliverables to ensure compliance with company policies and procedures.

Metrics-oriented supervisor. People who are always tracking important business metrics to ensure projects meet expectations and budget.

 

What you will do –

As the Robotics Pre-Operative Planning Manager, you will manage Global Pre-operative planning strategy, function, and provide excellent customer support and user experience to all product end users.   Additionally, you will assist in the development of service opportunities to increase productivity, profitability, and overall customer satisfaction of the service organization. You will also be accountable and responsible for the business performance of the entire Segmentation organization. 

  • Manage and lead Global Pre-Operative Surgical Planning Team responsible for providing CT Segmentation and pre-operative planning services
  • Collaborate with other departments to ensure that current and future products met all service, quality, and performance requirements
  • Develop service opportunities and strategy to increase productivity, profitability, and overall customer satisfaction of the service organization
  • Lead resolution of customer satisfaction matters by providing solutions to complex product issues
  • Work directly with engineering and QA/RA departments to resolve open complaint investigations
  • Develop and implemented Managing for Daily Improvement (MDI) system that fostered continuous improvement
  • Represent the end user throughout the new product development process and provided input to Product Management and Research & Development
  • Develop and maintain patient data transfer solutions for domestic and international Segmentation support
  • Build strategy across both R&D and commercial business for future next generation pre-operative planning needs

What you need –

  • Bachelors' degree required; Engineering, Science, or other related discipline -preferred
  • 8+ years’ work experience required; A minimum of 5 years of operations experience or equivalent leadership experience in lieu of manufacturing, and a minimum of 2 years of prior direct people management or equivalent supervisory experience required
  • Must have the ability to work flexible hours, as needed to support the business needs, including weekend(s) and evening(s) as needed
  • Computer skills: Proficiency in Microsoft office suite required; Salesforce experience -preferred
  • Knowledge of Lean tools (Six Sigma, Visual Management, Value Stream Management) -preferred
  • Demonstrated analytical skills with problem-solving and process improvement orientation -preferred

 

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

About Stryker:

Stryker is one of the world's leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine, which help improve patient and hospital outcomes. Stryker is active in over 100 countries around the world. Currently looking for Electrical, Mechanical and Software Engineers, Business Logistics/Supply Chain Management, Operations and Project Management, and Sales.

How To Apply

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