DevOps Product Manager
Our mission is to make biology easier to engineer. Ginkgo is constructing, editing, and redesigning the living world in order to answer the globe’s growing challenges in health, energy, food, materials, and more. Our bioengineers make use of an in-house automated foundry for designing and building new organisms.
You will be a member of the Product team, supporting the DevOps team, focusing on key internal initiatives to enable the secure operation and scaling of Ginkgo Bioworks. You will be working with the DevOps engineering team, supporting a large array of people across the business, with a focus on designing and implementing automated systems. DevOps customers include a mix of scientific, internal software, and adjacent IT organizations. In supporting the company goals, we strive to provide all of our users with scalable and easy-to-use systems, designed to be as “hands-off” and as automated as possible. Utilizing Continuous Integration/Continuous Deployment (CI/CD) practices and quickly pivoting on technologies as they become available, we continually ask the question of “Can we do this more consistently, more efficiently, and more securely?”. Our partnership with AWS (we’re not just any customer) is very strong, which will give you opportunities to dig deep into AWS technology. You will learn the Ginkgo Way of DevOps (aka Extreme Automation), which combines industry best practices with cutting-edge technology (e.g., we quite often get access to new vendor technologies prior to their product launch!). You will also interact with members of teams focusing on networking, storage, information security, and software development, who likewise are way ahead of the technology curve in best practices and tools.
As a Product Manager, you will drive the vision and roadmap for these initiatives. You must have strong stakeholder management skills and approach problems from a data and systems-design perspective. You will be working closely with a variety of stakeholders across departments to understand their goals, current workflows, information they manage, current security practices, identify gaps, develop requirements, and create a roadmap/portfolio of solutions that solve these needs. We are looking for an exceptional person with hands-on experience in infrastructure as code/DevOps work/related practices and project/product management. Candidates should know industry best practices and have a strong desire to expand those best practices for the specific needs of Ginkgo Bioworks and synthetic biology as a whole.
Please note: We are looking for someone who can work on-site in our office in Boston’s exciting Seaport district, with some remote work possible.
*Collaborate with teams of engineers and consultants to deliver automation for infrastructure as code, continually improve existing solutions, and meet emerging customer needs
*Proactively communicate possible risks and recommendations to mitigate
*Break down complex problems into actionable steps
*Educate stakeholders on DevOps principles and supporting technologies
*Work on product planning, including short-term release plans and long-term roadmaps for your functional area
*Stay on top of new solutions and practices being developed in the industry and understand how these new technologies and practices may be applied to your functional area
*Define and track key performance metrics and measurable success criteria
*Collect and synthesize user feedback to identify product gaps and define requirements to meet the gaps
*Work with stakeholders/engineers to understand the implications of solution ideas and integration with Ginkgo infrastructure
*Collaboratively develop the best solutions that can be delivered in a time and cost-sensitive manner
*Build, groom, and prioritize the backlog and roadmap
*Ensure sufficient documentation and training to support processes and tools for 24x7 operations across continents
*BA/BS or higher degree, with a degree in computer science, computer information systems, or a related field a plus
*5+ years of project or product management experience and a proven track record in providing scalable solutions that integrate with enterprise infrastructure
*Knowledge of/experience with both principles and tools for technologies such Continuous Deployment/Continuous Integration (CI/CD) (e.g., GitLab, GitHub), containerization (e.g., Docker, Kubernetes), cloud technologies (especially AWS), configuration management/automation tools (e.g., Ansible, Jenkins, Terraform, CloudFormation, Chef, Puppet) required
*Willing and able to stay current on DevOps best practices
*Excited to work with the best scientists and engineers
*Ability to thrive and stay calm in a fast-paced, high-pressure, ever-changing environment
*Strong organizational and communication skills
*Ability to communicate technical information to non-technical people in an easily understandable way
Preferred Capabilities and Experience
*Python and Bash scripting experience is a plus
*Experience working in environments under regulations such as FedRAMP, FISMA, CLIA, SOX, HIPAA, or GXP a plus but not required
*A proven track record of working with developers, operations, and users to troubleshoot and resolve challenging problems in a timely manner
*Familiarity with Agile goals, principles, and practices strongly desired
*Experience working in Life Sciences a plus
We also feel that it’s important to point out the obvious here – there’s a serious lack of diversity in our industry, and that needs to change. Our goal is to help drive that change. Ginkgo is deeply committed to diversity, equity, and inclusion in all of its practices, especially when it comes to growing our team. Our culture promotes inclusion and embraces how rewarding it is to work with people from all walks of life.
We’re developing a powerful biological engineering platform, so we must remain mindful of the many ways our technology can – and will – impact people around the world. We care about how our platform is used, and having a diverse team to build it gives us the best chance that it’s something we’ll be proud of as it continues to grow. Therefore, it’s critical that we incorporate the diverse voices and visions of all those who play a role in the future of biology.
It is the policy of Ginkgo Bioworks to provide equal employment opportunities to all employees and employment applicants.