Do what you love. Love what you do.

At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.

About the Team

Join our team and experience Workday!

It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications.

Opportunity Onramps® at Workday is a program to launch your career in the technology industry. Through our Career Accelerator Program (CAP), we provide on-the-job training, mentorship, and a pathway to full time careers for transitioning Veterans and eligible Reserve Service Members. This is an immersive 16-week paid program, crafted to showcase your skills and experiences, and align them with potential career opportunities at Workday.

Do what you love. Love what you do.

At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.

This is not “just another” customer service role!

Workday’s Financial area has a broad range of business-critical products, each packed with its own set of brilliant features to ensure our customers meet their everyday requirements. From Expenses to Business Assets, Procurement to Financial accounting and much more, we are there to support our customers in all their financial needs. However, we do not stop there!

Behind every great product is an amazing team and the Workday financial support team is a crucial part of that. We don’t just deliver customer service; we deliver the Workday experience and sure that may sound like a pitch, but it really isn’t. At Workday Customer Satisfaction is fundamental to our culture and you don’t have to, just take our word for it, in fact we invite you to check out our 2021 Global Impact report, specifically the customer success section (p49-57).

https://www.workday.com/content/dam/web/en-us/documents/other/workday-2021-global-impact-report.pdf

About the Role

Key to delivering such an experience is this amazing team of experts ready to deal with every detail of our customers’ challenge. Through replication, subject matter expertise and collaboration we are equipped to deal with any query or challenge that arises and will work with the customer until every part of their challenge is addressed. It is crucial that we address every part, while being sensitive to their business impact considering the pivotal role our products execute in their business.

About You

You genuinely care about helping people and ensuring they get the help they are looking for regardless of how complex the challenge might be. Through collaboration with your network and an analytical approach you tackle these challenges, enhancing your knowledge on the go and pursuing the best solution to meet your customer’s needs, regardless if that customer is external or internal. Once you reach the desired outcome you know exactly how to deliver the message guaranteeing absolute clarity and effectiveness. The reason you are able to do all of this is because you have several years of experience in situations that have helped you develop these skills.

Basic Qualifications 

• Transitioning US military Veteran or eligible member of the National Guard or Reserves.
• Cannot have been out of the military for longer than three years (exception is for those currently enrolled in a full-time educational program)​
• Advanced Workday User or Implementation Knowledge
• Experience leading Financial or ERP implementation projects – Financial systems, General Ledger, Accounts Payable, Accounts Receivable, Procurement, or comparable
• Previous SaaS support experience preferably in financials.

Other Qualifications

• An extensive Troubleshooting/Problem solving background
• Critical and Analytical thinking skills

A fit works both ways, so what’s in it for you?

Happy employees lead to happy customers, and that’s why employees are at the center of our values. We believe our employees are at their best when everyone works together and feels like they belong. We want to work with talented, smart, compassionate, kind, and personable people who choose a team-first culture. We offer an employee-first culture to support and encourage our employees and their families. This ranges from a supportive all-inclusive environment to amazing company events and highly competitive benefit packages, we want you to work with us for the right reasons and help strengthen our amazing culture.